1. Acceptance of Terms

By accessing or using the PollyWise service operated by PollyWise Ltd. ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our service.

These Terms constitute a legally binding agreement between you and PollyWise Ltd. regarding your use of our WhatsApp-based polling and rewards service.

2. Description of Service

PollyWise is a market research platform that:

• Conducts quick opinion polls via WhatsApp messages
• Provides instant rewards for completed surveys
• Matches users with relevant polls based on demographics
• Facilitates payments through Bitcoin Lightning Network or USDC
• Operates as a legitimate market research service

3. Eligibility and Account Requirements

Age Requirements

You must be at least 13 years old to use our service. Users under 18 should have parental consent before participating.

Account Information

You agree to provide accurate demographic information including age, gender, and country. This information is used to match you with appropriate polls and is essential for service delivery.

WhatsApp Requirements

You must have a valid WhatsApp account and phone number to use our service. You are responsible for maintaining the security of your WhatsApp account.

4. How the Service Works

Onboarding Process

1. Message our WhatsApp Business number with "START"
2. Complete demographic profile (age, gender, country)
3. Begin receiving matched poll invitations
4. Complete polls to earn rewards
5. Choose payment method (Bitcoin Lightning or USDC)

Poll Participation

• Polls are sent based on your demographic profile
• Each poll typically takes under 60 seconds to complete
• You can receive 1-2 polls per day maximum
• Participation in each poll is voluntary
• You must answer all questions to receive rewards

5. Rewards and Payments

Reward Structure

• Rewards are typically 10-20 pence (GBP) per completed poll
• Reward amounts are displayed before starting each poll
• Rewards are earned only upon complete poll submission
• Partial completions do not qualify for rewards

Payment Methods

We support two payment methods:

• Bitcoin Lightning: Instant payments to your Lightning address
• USDC: Stablecoin payments to your Solana or Polygon wallet

Payment Processing

• Payments are processed automatically upon poll completion
• You must provide a valid payment address
• Payment failures may result in retry attempts
• Unclaimed rewards may expire after 30 days
• We are not responsible for incorrect payment addresses

6. User Responsibilities and Conduct

Honest Participation

You agree to:

• Provide truthful and accurate responses to polls
• Maintain accurate demographic information
• Not create multiple accounts
• Not use automated tools or bots
• Not share or sell your account access

Prohibited Activities

You may not:

• Attempt to manipulate or game the system
• Provide false demographic information
• Use the service for any illegal purposes
• Interfere with the proper functioning of the service
• Violate any applicable laws or regulations

7. Service Availability and Modifications

We strive to provide reliable service but cannot guarantee:

• Uninterrupted access to the service
• Availability of polls at all times
• Specific reward amounts or frequency
• Compatibility with all devices or networks

We reserve the right to modify, suspend, or discontinue any aspect of the service with reasonable notice to users.

8. Account Termination

Voluntary Termination

You may terminate your account at any time by sending "STOP" to our WhatsApp number or contacting our support team.

Involuntary Termination

We may terminate or suspend your account if you:

• Violate these Terms of Service
• Provide false or misleading information
• Engage in fraudulent or abusive behavior
• Remain inactive for extended periods

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our service, you consent to the data practices described in our Privacy Policy.

10. Intellectual Property

The PollyWise service, including its software, content, and trademarks, is owned by PollyWise Ltd. and is protected by intellectual property laws.

You are granted a limited, non-exclusive license to use the service for its intended purpose. You may not copy, modify, distribute, or reverse engineer any part of our service.

11. Disclaimers and Limitations of Liability

Service Disclaimers

The service is provided "as is" without warranties of any kind. We do not guarantee:

• Continuous or error-free operation
• Specific reward amounts or payment timing
• Availability of polls or surveys
• Compatibility with third-party services

Payment Disclaimers

Cryptocurrency and digital asset payments involve inherent risks. We are not responsible for:

• Cryptocurrency price fluctuations
• Network fees or transaction costs
• Failed transactions due to network issues
• Loss of funds due to incorrect addresses

Limitation of Liability

Our total liability to you for any claims arising from these Terms or the service shall not exceed the total amount of rewards paid to you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless PollyWise Ltd. from any claims, damages, or expenses arising from your use of the service or violation of these Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved through binding arbitration in accordance with UK arbitration rules.

Before pursuing formal dispute resolution, we encourage users to contact our support team to resolve issues amicably.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through our service with at least 30 days notice. Continued use of the service after changes take effect constitutes acceptance of the new Terms.

15. Contact Information

If you have questions about these Terms, please contact us: