1. Introduction

PollyWise Ltd. ("we," "our," or "us") operates the PollyWise service, a market research platform that conducts quick polls via WhatsApp with instant rewards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy and ensuring transparency about our data practices. By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

• Contact Information: WhatsApp phone number and user ID
• Demographics: Age, gender, and country (for poll matching)
• Survey Responses: Your answers to poll questions
• Payment Information: Lightning address or USDC wallet address for rewards
• Communication: Messages sent through WhatsApp

Automatically Collected Information

• Usage Data: Response times, completion rates, and interaction patterns
• Technical Data: Message timestamps and delivery status
• Service Data: Account status, preferences, and service history

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To send you relevant polls and process your responses
• Payment Processing: To send rewards to your chosen payment method
• Personalization: To match you with appropriate polls based on demographics
• Communication: To send service updates and respond to your inquiries
• Analytics: To improve our service and understand usage patterns
• Compliance: To meet legal obligations and prevent fraud

4. WhatsApp Integration

Our service operates through WhatsApp Business API. Important points about this integration:

• We receive messages you send to our WhatsApp Business number
• We send poll questions and rewards notifications through WhatsApp
• WhatsApp's own privacy policy also applies to your use of WhatsApp
• We do not access your other WhatsApp conversations or contacts
• You can stop receiving messages by sending "STOP" at any time

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

Aggregated Data

We may share aggregated, non-personally identifiable data with research clients for market insights.

Service Providers

We may share data with trusted service providers who help us operate our service:

• WhatsApp Business API for messaging
• Payment processors for reward distribution
• Cloud hosting providers for data storage
• Analytics services for service improvement

Legal Requirements

We may disclose information if required by law or to protect our rights and safety.

6. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security audits and monitoring
• Secure payment processing systems
• Data minimization practices

7. Your Rights and Choices

You have the following rights regarding your information:

Access and Portability

You can request a copy of your personal data we hold about you.

Correction

You can update your demographic information by messaging our WhatsApp number with "PROFILE".

Deletion

You can request deletion of your account and data by contacting us at privacy@pollywise.com.

Opt-Out

Send "STOP" to our WhatsApp number to opt out of receiving polls and messages.

8. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

• Active Users: Data retained while your account is active
• Inactive Users: Data deleted after 2 years of inactivity
• Survey Responses: Aggregated data may be retained longer for research purposes
• Payment Records: Retained for tax and legal compliance as required

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Appropriate technical and organizational measures

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and sending a notification through our service.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: